Please email firstname.lastname@example.org or call Lydia on +65 9070 3351 with any shipping related questions.
We ship within Singapore with Ninja Van. We offer:
- standard shipping (4-6 working days); free for orders over $59, $3.80 for orders under $59,
- self-collection from our Alexandra warehouse,
- $6 next-day delivery (for orders placed before 5pm), and
- $10 next-day delivery within a specific time slot (for orders placed before 5pm).
Please note that Ninja Van does not deliver our orders on Sundays, Mondays or Public Holidays.
We ship around the world with DHL Express and Registered Mail. In our experience, DHL Express is an incredibly reliable service provider and shipments are handled by DHL Express personnel from beginning to end. We have found that local in-country postal services (Registered Mail) can be less reliable than DHL Express and delays should be expected.
How much will it cost?
When you reach the checkout page of our website, prices for your selected country will be shown. Generally for orders under 2kg, Registered Mail is less expensive than DHL Express.
How long will it take?
DHL Express transit times are typically 1-4 business days globally, from dispatch date and we aim to dispatch all orders within 1 business day. Registered Mail transit times are shown at check out, but based on our experience, please expect delays.
Please note that estimated transit times are based on efficient processing at local customs checkpoints. Any delays at customs is solely accountable to the local customs operations and it completely beyond the control of DHL, the postal service provider and Plane Pal Asia.
Will I have to pay import taxes and/or duties upon delivery?
For orders sent by Registered Mail, the shipping cost generally includes prepaid taxes and duties so there should be no additional payment required upon delivery. Please note that each country's local postal service handles import taxes and duties differently and you may be requested to pay additional fees and charges. If you do, please let us know so that we can update this page for the benefit of other customers.
For orders sent by DHL Express, the shipping cost excludes taxes and duties applicable in the destination country and these will be charged to you, by DHL, upon delivery. Please note that import taxes and duties are the sole responsibility of your country's customs department and we have absolutely no control over the amount nor payment methods applied.